Reputation Management
Your Reviews Are Doing Marketing Whether You Manage Them Or Not
Systematic review generation and response — built to protect patient privacy and grow your practice's trust in the market.
92% of consumers read online reviews before choosing a provider, and most form an opinion after reading just one to three of them. For a practice, your star rating isn't a vanity metric — it's often the first thing a prospective patient sees before they ever visit your website.
We build a review management program tailored to healthcare — one that grows your volume of positive reviews, responds to feedback the right way, and never puts patient confidentiality at risk.
92%
Of consumers read reviews before choosing a provider
1–3
Reviews read before most people form an opinion
4.4+
Star rating where revenue measurably increases
What's Included
- Review monitoring across 200+ potential review sites
- Automated SMS and email review request campaigns
- HIPAA-conscious response protocols for positive and negative feedback
- Auto-posting top reviews to your website and social channels
- Custom, SEO-optimized review showcase
- Ongoing reputation reporting
Why Hero Medical DFW
Patient Privacy First
Every review response protocol is built to protect patient confidentiality — no confirming a patient relationship, no discussing care, ever.
Compounding Trust
A business rated 4.4 and above sees measurably higher revenue. We help you get there and stay there.
Full Visibility
Track your reputation across every platform that matters, in one place.
Frequently Asked Questions
Reviews are firsthand accounts of the patient experience — they offer prospective patients insight into your quality of care, bedside manner, and overall satisfaction before they ever book a consult. Positive reviews attract new patients; addressing negative reviews promptly protects your reputation.
We respond to negative reviews professionally and promptly — without ever confirming a patient relationship or discussing care, which protects patient confidentiality under HIPAA. Our goal is to resolve the concern and, where appropriate, move the conversation offline.
Yes — through automated, compliant SMS and email review request campaigns sent at the right moment in the patient journey. Happy patients rarely think to leave a review on their own; we make it easy.
We commonly focus on Google Business Profile, Yelp, Facebook, and healthcare-specific review sites relevant to your specialty.
Overall review ratings, review sentiment, response rate, and how your online reputation trends over time.
Ready to grow?
HIPAA-compliant patient acquisition and growth systems — built exclusively for cash-pay aesthetic and longevity practices in the Dallas-Fort Worth Metroplex.